Privacy Policy

Last Updated: [November 14, 2024]

At Counselling Insights, accessible at https://counsellinginsights.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from us. We take privacy seriously and adhere to industry standards to ensure your data is safe.

Information Collection

  1. Types of Information Collected
    • We collect the following types of information:
      • Personal Information: This includes your name, email address, and payment details.
      • Non-Personal Information: This includes data collected automatically, such as IP address, browser type, pages visited, and time spent on our site.
  2. How Information Is Collected
    • Directly from You: We collect information when you register, place an order, or contact us for support.
    • Through Automated Technologies: When you browse our website, we may collect information through cookies and similar technologies to track usage and improve our services.

Use of Collected Information

  1. Order Processing and Customer Service
    • We use your personal information to process transactions, confirm orders, and deliver products. This includes sending transactional emails for order confirmation and updates.
  2. Marketing Communications
    • If you consent, we may use your email to send promotional offers, new product updates, and news about our services. You can opt-out of marketing emails at any time.
  3. Third-Party Services
    • We work with third-party service providers, including:
      • Payment Processors (e.g., PayPal): For secure payments, we share information such as order details with these providers.
      • Analytics Services (e.g., Google Analytics): We use these tools to understand website usage, which helps us improve our user experience.
    • These third parties have their own privacy policies governing their data collection practices.

Data Security

  1. Protection Measures
    • We implement appropriate security measures to safeguard your information, including secure socket layer (SSL) technology, encrypted payment processing, and restricted access to sensitive data.
  2. Payment Security
    • We work with secure payment gateways, such as PayPal, to process payments. We do not store your complete payment information on our servers.
  3. Data Retention
    • We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Customer data related to orders may be stored for a minimum of [1 year] for record-keeping purposes.

User Rights

  1. Access, Correction, and Deletion
    • You have the right to request access to, correct, or delete any personal information we hold about you. For such requests, please contact us via the information provided below.
    • You can also update your contact information by logging into your account.
  2. Withdraw Consent
    • Opt-out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us at [email protected].

Cookie Policy

  1. Use of Cookies
    • We use cookies to enhance your browsing experience, track site traffic, and analyze user behavior to improve our services.
    • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  2. Managing Cookies
    • You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Who we share your data with

  1. If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

  1. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  2. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Comments

  1. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

  1. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Changes to This Privacy Policy

  1. We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us at [email protected].